Refund policy

RETURN AND REFUND POLICY

Returns

We accept return requests for eligible ready-made products within 14 days after the order is delivered.

To qualify for a return, the item must be unused, unworn, and in the same condition in which it was received. It must include its original packaging, tags, accessories, and other included materials. A receipt or other proof of purchase is also required.

To request a return, email info@classybutterfly.com with your order number and reason for the return. Please wait for approval and return instructions before mailing an item.

Approved returns must be mailed to the address provided in the return instructions. Items returned without prior authorization will not be accepted. Do not mail returns to an address found elsewhere on the website or an order document unless that address is included in your return instructions.

Change-of-Mind Returns

Customers are responsible for return shipping costs when returning an eligible item because of a change of mind, preference, accidental purchase, or other reason unrelated to damage, defects, or an error by Classy Butterfly.

Original shipping charges are nonrefundable for change-of-mind returns. We recommend using a trackable shipping method because we cannot issue a refund for a return that we do not receive.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us promptly if an item arrives damaged or defective or if you receive the wrong item.

Email info@classybutterfly.com with your order number, a description of the issue, and clear photographs of the product and packaging. We will review the information and provide an appropriate resolution.

When Classy Butterfly is responsible for a damaged, defective, or incorrect item, we will cover the approved return or replacement shipping costs.

Nonreturnable Items

The following items cannot be returned:

• Custom, made-to-order, or personalized products
• Items that have been used, worn, altered, or damaged after delivery
• Food, tea, candy, chocolate, and other consumable or perishable products
• Personal care products
• Digital products or downloadable files
• Gift cards
• Clearance or final-sale items

Please contact us before purchasing if you have questions about whether an item is eligible for return. These restrictions do not limit your rights when an item arrives damaged, defective, or incorrect.

Exchanges

We do not offer direct exchanges. If an eligible item is approved for return, you may place a separate order for the replacement item you want.

Refunds

We will inspect an approved return after it is received and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at info@classybutterfly.com.

Contact

For return or refund questions, contact us at info@classybutterfly.com.